The Process

Effortless
by design.

MinuteSync is built to disappear into your life. Four steps, one standard, no complexity on your end.

I

Apply for
Membership

Membership is selective. We keep numbers small so every member receives the level of attention the service is built on. The application takes five minutes. We review and respond within 48 hours.

What we ask for
Your name, contact details, primary city, and a brief note on what you are looking for. No lengthy forms.
Review timeline
Every application is reviewed by a team member, not an algorithm. Response within 48 hours, typically faster.
Selection criteria
We prioritise members we can genuinely serve well. Fit matters more than volume.
II

Meet your
Liaison

Every member is assigned a dedicated liaison. Not a shared inbox. Not a rotating team. One person who learns your preferences, understands your standards, and is accountable for everything we deliver.

Onboarding call
30 minutes. Your liaison learns your preferences, calendar patterns, non-negotiables, and standing requirements.
Liaison profile
Based in your primary city. Fluent in the local language. Holds active relationships with venues and suppliers relevant to your needs.
Two-city members
Signature and Private tier members have liaisons in both Munich and Ibiza. One point of contact coordinates across both.
III

Send a
Request

Message your liaison however you prefer — WhatsApp, email, or phone. Describe what you need in plain language. No forms. No portals. No menus to navigate.

Response time
Standard requests: acknowledged within 1 hour. Urgent requests: immediately escalated with same-hour response.
What counts as a request
Anything. "Find me a table tonight." "I need a cleaner Thursday." "Get tickets to the match." All valid.
Advance planning
Your liaison will proactively flag upcoming events, availability windows, and seasonal deadlines relevant to your preferences.
IV

It's
done.

Confirmation reaches you. Everything else was already handled. You show up at the time, to the address, with no logistics to manage. That is the entire point of the service.

Confirmation format
Clear confirmation with every relevant detail: time, address, contact name, any specific instructions.
If something changes
Your liaison monitors every booking and alerts you to any change before you would notice it yourself.
Feedback
Your liaison follows up after significant requests. Standards are measured continuously, not annually.

What we hold
ourselves to.

These are not aspirations. They are the operating standards every MinuteSync liaison is accountable to, on every request.

◎
One liaison. Always.
No shared inboxes. No "your usual person is away" messages. Your liaison is your liaison. Coverage arrangements are invisible to you.
◈
No request too small.
We do not grade requests by size or value. A dinner reservation gets the same attention as a property search.
⊕
Discretion as a default.
Member information is never shared. Requests are handled confidentially. We do not discuss one member's affairs with another.
♛
We own the outcome.
If something goes wrong, we fix it. We do not redirect you to a third party. Every introduction we make is our responsibility.
◇
Proactive, not reactive.
Your liaison flags Oktoberfest suite availability in February, not October. Good concierge work happens months before you need it.
⌂
Honest about scope.
If we cannot do something, we say so immediately and suggest alternatives. We never overpromise.

Common questions.

Is MinuteSync available year-round in Ibiza?
Yes. We operate in Ibiza across all twelve months. The service does not wind down in winter.
What languages does the service operate in?
German, English, and Spanish across both locations. Your liaison communicates in whichever you prefer.
How quickly can MinuteSync respond to an urgent request?
Urgent requests are escalated immediately and receive a same-hour response. Standard requests are acknowledged within one hour.
Can I use MinuteSync in both Munich and Ibiza?
Yes. Signature and Private tier members have full access across both cities. Essential tier covers one primary city.
How is pricing structured?
Membership is structured across three tiers with a monthly retainer. Third-party costs are passed through at cost with no markup. Pricing details are provided during the application review.

Ready to apply?

The application takes five minutes. We respond within 48 hours.

Apply for Membership